Frequently Asked Questions

Can a participant add another participant? 

Each participant role type defines whether or not a participant with that role type can add or remove additional participants.


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Do I need to sign a hard copy of my Grant Agreement? 

The application process for any applications submitted via the portal has changed, and there is no longer a requirement for you to sign a hard copy of the Grant Agreement.


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How can I add a participant (collaborator) to my application? 

If you are in the middle of an application click the Save and Close button in the bottom right hand corner of the screen.

In the navigation menu, click on My Applications, and then click on the application you wish to add a participant for.

Under the Application Summary is a blue ribbon, click on the Participants button. This will show any current participants for the application. Enter data in the mandatory fields to add a new participant.

Once you click the Add New Participant button, an invitation email will be sent to the nominated email address.


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How can I check the status of my payments? 

After logging into the portal, you are taken to the My Applications section. Within this page, click on the application you wish to see payments for.

You will be taken to an Application Summary page for the application. Click the Payments button to view any payments related to that application and their status (e.g. Progress, Final, Paid or Pending).


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How do I create/ start a new application? 

Once you log in for the first time you should be presented with a new application form already open on the first page, this will then provide you with detailed instructions on how to complete the application.

If this is not your first application, when you login, you will need to click the New Application button in the navigation menu at the top of the page.


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Is my privacy protected? 

Yes. The Commonwealth’s use and disclosure of your personal information (provided in this application or otherwise) is set out in the Innovation Connections Customer Information Guide. Please ensure you have read this document and understand the information contained therein.


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What are the password restrictions on the portal? 

Passwords must contain:

  • a minimum of 8 and a maximum of 16 characters
  • 3 out of 4 of the following character types:
    • lowercase,
    • uppercase,
    • digits (0-9),
    • one or more of the following symbols: @ # $ % ^ & * - _ + = [ ] { } | \ : ' , ? / ` ~ " ( ) ;


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What improvements are in the latest update? 

Thanks for using the portal. To make it better for you, we make regular updates.

This month, we’ve:

  • added new functionality so that when you enter your ACN into the application form and click the validate button, your application is pre-filled with known information about your business from ASIC.

  • updated the application form to change any references of ‘Trading name’ to ‘Business name’.

  • removed the ability to enter free text into the ‘Organisation Business name’ field of the application form. Instead, you may select your ‘Organisation Business name’ from the drop down menu which displays organisation names supplied by the Australian Business Register.


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When will I receive my payments? 

Grant funds are paid when all project activities are completed and all project costs have been paid. You must make a claim for reimbursement of the agreed amount within 30 days of the end of the project.

Payment is made by direct credit into your nominated bank account.


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Which internet browsers does the customer portal support? 

The portal supports the following internet browsers:

On a windows PC: Internet Explorer 10 and above, Google Chrome (latest version), Mozilla Firefox (latest version)

On a MAC: Safari (latest version), Google Chrome (latest version)


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Who can complete the application form for me? 

The application form must be completed by an authorised representative of your business such as: Chief Executive Officer, Chief Financial Officer, Director, Chair of the Board, President or an Authorised Manager within the business.


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